These Terms of Service (“Terms”) govern your use of the Aeesha Store website and your purchase of products from us.
By using our website or placing an order, you agree to these Terms, together with our Privacy Policy, Refund & Return Policy and other applicable policies.
1. Eligibility
You must be legally capable of entering into a binding transaction under applicable law to place an order.
If you are purchasing on behalf of a child, you confirm that you are authorised to do so.
2. Products
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and prices are accurate.
However:
Colours may appear differently on different screens.
Product availability may change.
Measurements may vary by manufacturer or product.
Images may include styling or accessories that are not included unless expressly stated.
We will provide material product information necessary for customers to make informed purchasing decisions.
3. Prices
Prices are displayed in the currency stated on the website.
Applicable delivery charges and other charges will be disclosed before completion of the order where reasonably possible.
We reserve the right to correct genuine pricing or description errors.
4. Orders
Placing an order constitutes a request to purchase the selected products.
An order confirmation does not necessarily mean that an order has been accepted where further verification is reasonably required.
We may decline or cancel an order in circumstances such as:
Product unavailability
Suspected fraud
Incorrect pricing or product information
Payment failure
Delivery limitations
Other legitimate operational or legal reasons
Where an order is cancelled after payment, an appropriate refund will be arranged where applicable.
5. Payment
Payments may be processed through third-party payment providers.
You agree to provide accurate payment and billing information.
You must not use a payment method without authorisation.
Aeesha Store does not ask customers to provide their card PIN, banking password or OTP to complete an order.
6. Delivery
We deliver to locations supported by our delivery partners.
Delivery estimates may vary depending on:
Destination
Product availability
Courier capacity
Weather
Public holidays
Traffic
Security conditions
Other circumstances outside our reasonable control
Where a material delivery delay occurs, we will communicate with affected customers where reasonably possible.
7. Returns and Refunds
Returns, exchanges and refunds are governed by our Refund & Return Policy and applicable consumer-protection law.
Nothing in these Terms removes statutory rights that cannot lawfully be excluded.
8. Customer Responsibilities
You agree to:
Provide accurate order and delivery information
Use the website lawfully
Keep account credentials confidential
Not attempt to interfere with website security
Not submit fraudulent orders
Not use stolen payment information
Not misuse promotions or discount codes
Treat customer-service staff respectfully
9. Website Content
The website, including text, images, logos, graphics and other materials, is owned by or licensed to Aeesha Store unless otherwise indicated.
You may not reproduce, modify, distribute or commercially exploit website content without permission.
10. User Reviews
If you submit a review, photograph, comment or other content, you confirm that you have the right to submit it and that it does not unlawfully infringe another person’s rights.
We may moderate or remove content that is unlawful, misleading, abusive, fraudulent, defamatory or otherwise inappropriate.
11. Intellectual Property
The Aeesha Store name, branding, logo and original website materials are protected by applicable intellectual-property laws.
Unauthorised use may be prohibited.
12. Third-Party Services
Our website may use third-party services such as payment processors, delivery providers, analytics providers and social-media platforms.
Those services may have their own terms and privacy policies.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to applicable law, Aeesha Store will not be responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.
14. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, major infrastructure failures, widespread technology outages, civil disturbances or significant transportation disruptions.
15. Complaints
If you have a complaint, please contact us first so that we can attempt to resolve the matter.
Email: [Email] Phone/WhatsApp: [Phone]
16. Changes to These Terms
We may update these Terms when necessary.
The latest version will be posted on the website with the applicable effective date.
17. Governing Law
These Terms shall be governed by the laws of the Federal Republic of Nigeria, subject to applicable consumer rights and mandatory legal requirements.
18. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Entire Agreement
These Terms, together with the applicable policies referenced on our website, constitute the terms governing your use of Aeesha Store’s services, subject to mandatory legal rights.
