At Aeesha Store, we want you to be satisfied with your purchase. This policy explains how returns, exchanges and refunds are handled.
Nothing in this policy is intended to remove or restrict any consumer right that cannot lawfully be excluded under applicable law.
1. Defective, Damaged or Incorrect Items
If you receive an item that is:
Defective
Damaged before or during delivery
Significantly different from the product ordered
The wrong size due to an error attributable to Aeesha Store
Missing from your order
Please contact us as soon as reasonably possible.
We may request photographs, videos, order details or other information necessary to investigate the issue.
Where a product does not meet applicable legal quality or conformity requirements, we will provide an appropriate remedy in accordance with applicable law.
2. Returns for Change of Mind
Where permitted by our product-specific return conditions, customers may request a return for an unwanted or unsuitable item within [X] days of delivery.
The item should generally:
Be unused
Be unworn
Be clean and undamaged
Have original tags attached where applicable
Remain in its original packaging where applicable
Not have been altered, washed or personalised
Certain products may not be eligible for change-of-mind returns where permitted by law, including products that are personalised or items for which return restrictions are reasonably necessary for hygiene or safety.
Any such restriction will be disclosed clearly before or at the time of purchase where applicable.
3. Size Exchanges
If you selected the wrong size, please contact us promptly.
An exchange may be available subject to:
Stock availability
The item being in acceptable return condition
The applicable return window
Any applicable delivery or exchange charges
4. Refunds
Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.
The time required for the funds to appear may depend on the relevant payment provider or financial institution.
5. Delivery Charges
Where an item is returned because of an error, defect or other circumstance for which Aeesha Store is responsible, applicable return or delivery costs will be handled in accordance with applicable law and the circumstances of the case.
For eligible change-of-mind returns, return delivery costs may be the customer’s responsibility unless otherwise stated.
6. Promotional Items
Items purchased under promotions, discounts or special offers remain subject to applicable consumer rights.
Any special return conditions applying to a promotion will be communicated clearly before purchase.
A promotional price does not automatically remove a customer’s statutory rights.
7. Refund Process
To request a return or refund:
Contact [Customer Service Email/WhatsApp].
Provide your order number.
Explain the reason for the request.
Provide photographs or other evidence where requested.
Follow the return instructions provided by our customer service team.
Once the returned product is received and assessed where assessment is necessary, we will communicate the outcome.
8. Refunds for Unavailable Products
If an order has been accepted but a product becomes unavailable and we cannot provide an appropriate replacement, we will contact the customer and arrange an appropriate remedy, which may include a refund.
9. No Unlawful Exclusion of Consumer Rights
Aeesha Store does not intend to use this policy to exclude statutory consumer rights.
The FCCPC states that consumers have rights relating to returns, product quality and refunds, including remedies for defective or unsafe goods in circumstances specified by law.
